On Urgency and Diligence

Diligence (the relentless directed toward dramatic achievement) and urgency (a sense of importance and immediacy) are two traits that when coupled, become a powerful force for change.

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A play is a set of tactical moves a team can try during specific situations to achieve different results--in this playbook, it's about reducing no show rates. Here are a bunch of things you can try.
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Playbook >

Use the forms in this ToolKit to help you prepare for and track results during Rapid Redesign Tests (RRTs)—clinic sessions when you test your new patient visit process.
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ToolKit >

Every redesign team needs a coach to help it realize the full potential of Patient Visit Redesign. A manager with great people and training skills can best fill this role. This CueCard aids the coach during an RRT.
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CueCard >

A recent New York Times article titled "Knowledge is Power Only If You Know How to Use It" explores research on how knowledge can be turned into power. Read more >

Patients who don't show up for their scheduled appointments wreak havoc with a clinic day and take up valuable appointment slots that could be used for other patients. Here's how one clinic reduced their no-shows pretty easily. Read more >

Diligence (the relentless and all-encompassing attention to detail directed toward dramatic achievement) and urgency (a sense of importance and immediacy) are two traits that when coupled, become a powerful force for change. Read more >

There is no healthcare without access to healthcare. High no-show rates mean many empty slots during the clinic day, which translates to fewer patients receiving care. Having a patient reminder-call process can dramatically affect no-show rates. Read more >

Patient Visit Redesign™ lends itself to a strong coaching role. Learn techniques for turning your passion for changing the patient experience into a reality. Read more >

Simplified Patient Scheduling (SPS), by making it easier for patients to get appointments when they want them, reduces no-show rates, increases productivity, enhances continuity, and improves patient satisfaction. Read more >

What's a broken window? It's a seemingly insignificant problem that, left unanswered, creates the impression that no one cares and anything will be tolerated. Do we have broken windows in health care? You bet! Read more >

Two-way radios are tools that enhance tight teamwork by fostering direct communication among team members. See how to use these indispensable communication devices. Read more >

Health care is full of people who care about patients, enjoy their work, and hate change. Here's some sage advice for helping people overcome resistance to change. Read more >

Dictating your medical note in the exam room in front of patients saves time and reduces errors—and most patients love it. Read more >

Marcy Pressman of Lincoln Hospital in New York City, writes with humor and honesty about how she has redesigned the way she manages after being influenced by Patient Visit Redesign™. Read more >

The Principles of Redesign™ were developed by Coleman Associates by asking the question, “If we look at the most successful redesign models to date, do they share common characteristics?” Read more >

Since 1998 the Principles have helped teams develop powerful patient visit models. Previously, we discussed six "blockbuster" principles that are used in all successful redesigns. The "other" six, when applied diligently, also ensure very sleek patient visit experiences. Read more >

While the Principles of Redesign™ provide a framework for redesign models, Advanced Model thinking provides additional rich detail for putting these models into play in real clinic settings. Are you itching for change, and want some good ideas? Read more >

A key reason why people leave their jobs is that they don't feel appreciated. Effective recognition requires a focused and thoughtful strategy. Try this ten-week plan and see what a difference you can make. Read more >

What does Patient Visit Redesign™ have to do with football? Coach Leach's innovative methods show that "plays" aren't just for sports. Read more >

This article show that with the right attitude and methods, it's possible to coax amazing performance out of very ordinary people. Read more >

Conflicts impede quality patient care and create unpleasant work environments. Focusing on issues, concerns, and facts leads to solutions where everyone wins. Read more >

Crucial Confrontations is replete with strategies to ensure you'll never have to walk away from conflict again. Read carefully, this book can be life-changing. Read more >