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The Patient Care Team Huddle 1, 2, 3 Hut, Hut! Can you imagine a football team that didn’t huddle before a big play? No way! So why do we as providers and care teams take to the clinic floor without a quick check in with each other? Read on to learn how the Patient Care Team Huddle can help you take control of your day! |
This site was created by Coleman Associates, the national leader in Patient Visit Redesign. Their innovative programs have helped over 1000 teams transform the patient experience and healthcare workplace. |
  The Saga of the “Phone Nurse” A nurse working the phones at a busy health center realizes that by answering her phone line “live,” she is able to serve her patients quicker and free up her time to see patients face-to-face in the clinic. Here is her story...
Outrageous Success After her immersion in a Coleman Associates’ Dramatic Performance Improvement (DPI) project, a young nurse returns to her Nebraska CHC invigorated, inspired, and determined not to go back to business as usual.
Performance Dashboards Dashboards are powerful tools that provide a snapshot of key data that communicates to everyone in the organization the success or failure of their efforts in meeting goals. They convert "boring data" into compelling, irresistible information. Read more >
Setting Goals for Redesign in Seven Steps Here are seven simple ways for health care managers to be more effective. Read more >
Five Dysfunctions of Teams Teams are dysfunctional simply because they are made up of people, and people are imperfect. Learn how to cope with this common problem. Read more >
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What is a Patient Centered Medical Home? Dive in By Roger Coleman What’s a patient-centered medical (or health) home? Well, Google it and you get 1,600,000 hits within 0.13 second, but ask a primary care audience of smart people just trying to do the best they can for their patients and 95% of them will say: “Honestly – I’ve heard the phrase a lot, but I can’t tell you what it is.” Read on to learn about the Coleman Associates’ Patient Centered Health (Medical) Home Deep Dive – which is an all-day breathless immersion in not only bringing the concept to comprehensible life for all participants but exploring its potential as well. |
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