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Introduction: Start Here You’re interested in Patient Visit Redesign and you want to do something now. This article orients you to the How to Start section and gives you an action plan for understanding your current visit process.  |
Visit Tracking ToolKit
This guide leads you through the visit tracking technique described in Step 1.  Visit Mapping ToolKit
This guide leads you through the visit mapping technique described in Step 2. Baseline Data ToolKit
This guide leads you through the steps required to collect your baseline data, as discussed in Step 3. |
Step 1: Study the Patient Experience
Are you ready for a radically different technique for studying patient flow? By directly observing the patient experience, you embark on an illuminating journey far superior to conventional patient flow studies. Read more > Step 2: Patient Visit Maps
This graphical technique allows you to readily see the patterns of dysfunction and root problems in your current patient visit process. The technique translates your Step 1 work into maps. Fun and revealing. Read more > Step 3: Collecting Baseline Data
You can measure your progress only if you've documented your starting point. This advisory guides you through the steps of getting a sound statistical baseline measure. Read more > |
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