Redesigning In A Turbulent Environment

This is a story of leadership faced with challenges and setbacks that typically derail redesign initiatives. This profile illustrates the value of idealistic, strong, and focused leadership in a turbulent environment. "Boldness has genius, power and magic in it," exclaimed Goethe.

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Patient Visit Redesign™ Collaboratives

The Patient Visit Redesign™ Collaborative is the richest learning opportunity for teams and managers. Participants learn from both expert trainers and from one another. The methodology applied is the same as Clinic Redesign Team Training, but in a collaborative format with five to twenty-five redesign teams.

Our collaboratives have either three or four learning sessions in a six-month period. During each session, teams and managers learn only what they can apply immediately to their clinic settings. Learning sessions are redesigned conferences: fun, dynamic, energetic, illuminating, inspiring, and instructive.

Patient Visit Redesign™ Collaboratives can include only teams from a single organization (i.e., a large ambulatory division), or teams from a variety of organizations.

Key milestones for a Patient Visit Redesign™ Collaborative:

• The Coleman Associates trainer collaborates with top management to select the best possible redesign team(s). Coleman Associates provides written guidance as well as active coaching.
• The Coleman Associates trainer guides the newly minted redesign team through an exercise of analyzing the current patient visit process and gathering baseline data.
• Learning Session One. During this 1.5-day training, the team learns how to redesign the patient visit and test the redesign model. Video, music, team huddles, presentations, quizzes, and storyboard exercises create an exciting learning environment that appeals to all levels of staff.
• Action Period One. Over an eight-week period the team is coached through a series of real-time tests. The team meets eight hours weekly, including time for test clinics.
• Learning Session Two. Over 1.5 days, the team shares its results and redesign model with other teams. The team then learns how to finalize its redesign model, do an economic impact analysis, and work with management to receive support and assistance in fully implementing the redesign.
• Action Period Two. The team applies concepts from the Learning Session to fully implement the redesign model site-wide. The team is coached throughout this 12- week period.
• Capstone Learning Session Three. The final 1.5-day step in Redesign Team Training. Teams and leaders learn how to troubleshoot redesign and sustain change.

If you're interested in sponsoring a Patient Visit Redesign™ Collaborative, please call or email Roger Coleman (505.995.1073) for more information.

Here's what participants have said about the Patient Visit Redesign™ Collaborative:

• "Were able to create a usable redesign model by the end of Learning Session One."
• "Change is good! I am looking forward to taking this back to my primary care clinic and implementing it. Thank you, Coleman Associates."
• "The trainers are very enthusiastic, very positive, and very knowledgeable."
• "I loved getting different ideas from our sister teams."
• "We learned how to face our challenges. Trainers made it interesting."
• "It was fun and encouraged independent thinking within a framework."
• "It was motivating and exciting. Good mixture of didactic and interactive. I felt very comfortable asking questions and interacting with the training staff."
• "The trainer was a great speaker and funny, too!"

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