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Our Team of Redesign Experts

We invite the best patient visit redesigners to join our ranks. These folks have lived redesign and know the power of our methodology. They have been nurses, clinicians, administrators and support staff in safety-net healthcare organizations, so they understand your environment. They're not just trainers--they are leaders.

Roger Coleman, MBA. General Manager. Santa Fe, New Mexico. Roger has thirty years of health care management and consulting experience. He taught Ambulatory Care Management at the Boston University Graduate School of Management and Strategic Marketing at the Harvard School of Public Health. Roger developed the first PVR training program in 1993 and the collaborative format in 1998. Hiking, cooking, and astronomy are his key offline pursuits.
Jeff Olivet, MA. Project Manager, Trainer, and Coach. Cambridge, Massachusetts. Jeff was on the redesign team for the Albuquerque Health Care for the Homeless. Since 2004 he has done redesign work in public hospitals, community health centers and HIV services. Jeff is also a national consultant and trainer on issues regarding homelessness, health care access, and HIV/AIDS. In addition to his work in the US, he has also worked internationally on health projects in South Africa, Kenya and Nigeria. Jeff has a bachelor's in English and French, and a master's in English Literature. Music and family are also passions.
Melissa Stratman, BA. Operations Director, Project Manager, Trainer and Coach. Melissa was the team leader of her health center's redesign team in 1999. Since then she has managed the majority of our PVR Collaboratives, six of them for New York City's public hospital system, the largest in the country. She is a member of our Patient Centered Scheduling Team, our RealTime Redesign Team and leads our Social Service Redesign Projects.  Besides her clinical experience in the public health setting, Melissa also worked in the hospital setting developing Cultural Diversity and Interpretive Services. She speaks Spanish fluently. Melissa is an active runner, cyclist, and snowboarder. She's got the cutest kid in the world.
Pamela Weisse. MSN, FNP. Webmaster, Logistics Manager, and Coach. Santa Fe, New Mexico. For 15 years, Pamela worked as a nurse in labor and delivery, infection control, and home health before becoming a Family Nurse Practitioner. In 2003, she was the redesign team leader at Women's Health Services in Santa Fe. Since then, she has served on seven PVR Expert Teams and two PCS expert teams.. Pamela is an avid hiker and loves to travel. She totally adores her two daughters, who are both in their 20s.
Norma Wright,  BA, MBA. Bronx, New York. Coach. Norma was a Senior Associate Executive Director at a large HHC Brooklyn Hospital (with over 150,000 patient visits annually) for over 15 years . Norma is a superb redesign team coach and is very savvy helping managers learn to manage through change. Norma also teaches Project Management, Finance and Leadership at the University of Phoenix. While she may be retired from Hospital work, she's no where near retiring from change and fun.