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Excite. Innovate. Transform. That's our methodology. Since change occurs only when the hearts and minds of your staff are engaged, our training programs combine proven redesign concepts with adult learning methods. The result is a practical approach that energizes the organization. The winners are your patients, your staff, and your organization. The losers are old habits and obsolete processes.

Patient Visit Redesign™ Workshop

You're excited about Patient Visit Redesign™, but surrounded by skeptics. This workshop is the Skeptic Buster. Bring 20 folks or 200—there's no size limit. Within three hours, most participants are ready to battle frustrating and outdated clinic processes with our well-tested ideas and concepts.
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Small Office Redesign

How small is "small"? As few as seven staff and managers under the same roof. When the scale is petite, the resources are scarce, and staff is more like family. Our Small Office Redesign Program engages everyone in the redesign journey while it respects your shortage of resources.
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Clinic Redesign Team Training

From redesign team selection to full implementation, we guide you through the thoughtful and well-engineered phases of our methodology. Your personal redesign trainer will conduct three on-site learning sessions for your team(s) and managers, and coach you and your team to apply the lessons learned. This is an excellent approach for Community Health Centers, Healthcare for the Homeless Clinics, and hospital-based or free-standing OPD clinics--even large volume and teaching clinics.
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High Impact Management Training

This is a focused, results-driven program for management teams who are ready for team-based development.
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Patient Visit Redesign™ Collaborative

A Collaborative is a shared redesign journey for up to 25 teams. Bottom line: Teams inspire teams. So, in a Collaborative, learning and results are optimal. An engineered step-by-step methodology, outstanding tools and materials, veteran coaches, and exciting learning sessions set the stage for unprecedented performance in your setting. Over 230 teams have been in our Collaboratives. On average, patient visit cycle time drops by 33% and productivity increases commensurately.
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Patient Centered Scheduling™

Our Patient Centered Scheduling Program has a track record of dramatically decreasing patient no-shows, and increasing appointment availability, thereby significantly increasing patient access to outpatient clinics.
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RealTime Redesign™

You've read about our other programs and you're thinking: "Can't we do this much faster?" Yes, you can, but RealTime Redesign™ is not for the faint of heart. It's more expensive. It's more intense. It's even more demanding. But you can condense three to five months into a few weeks. Our RealTime Specialists will work with your managers and staff to redesign the patient visit process in real time, in your clinic setting, and with your existing resources. Six to twelve weeks of distance follow up is provided to your management steering group.
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Patient Visit Redesign™ Consulting

Sometimes what is needed is a diagnostic consultation, not team training. This service is excellent for sites that have gone through redesign training and need an on-site tune up. Call or email us for more information. (505.995.1073)