Redesign: A Catalyst For Transformation

In 1996, the Apollo 11 Redesign Team rocked. But its innovations are still radical and relevant for most organizations. A determined and imaginative team with great heart, Apollo 11 demonstrated what staff can accomplish when given the chance. Use the Apollo 11 Patient Visit Redesign Model to jumpstart your own redesign work.

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Clinic Redesign Team Training

The Patient Visit Redesign™ Training Program was developed in 1993 and has a national reputation for quality, innovation and effectiveness. It is a tightly structured and timed six-month training and action program designed to transform the patient experience. Successful redesign leads to radically reduced delays for appointments and patient visit cycle time, which in turn creates dramatic improvement in patient satisfaction. It also increases staff satisfaction and productivity, lowering visit unit costs.

The organization's management, in consultation with a Coleman Associates trainer, carefully selects a team of five to six staff and managers in accordance with the Coleman Associates Team Selection Methodology. This program works well for up to three teams from the same organization.

Management must commit to relieving all team members of their regular duties eight hours weekly for this six-month program. (A chunk of the "offline" time is spent conducting test clinics which, typically, are far more productive than the current process). Coaching is provided throughout the entire process.

Over the course of six months, three on-site Learning Sessions will be conducted. Learning Sessions One and Two are 1.5 days in length, while Learning Session Three lasts one day. Redesign teams apply newly learned concepts during Action Periods One and Two, which occur between the Learning Sessions. Training materials used in the program are designed and produced by Coleman Associates.

Once you decide to participate in Clinic Redesign Team Training, here's how the program works:

• The Coleman Associates trainer collaborates with top managers to select the best possible redesign team(s). The Coleman Associates Team Selection Advisory guides managers through this process.
• The Coleman Associates trainer leads the new redesign team through an exercise of analyzing the current patient visit process and gathering baseline data.
• Learning Session One. During this on-site 1.5-day training, the team learns how to redesign the patient visit and test the redesign model.
• Action Period One. An eight-week period during which the team is coached, via email and conference calls, through a series of Rapid Redesign Tests (RRTs).
• Learning Session Two. A 1.5-day training in which the team learns how to finalize its redesign model, do an economic impact analysis, and work with management to receive support and assistance in fully implementing the redesign.
• Action Period Two. The team applies concepts from the learning session to reach site-wide implementation of the redesign model. Coaching continues throughout this 12-week period.
• Capstone Learning Session Three. The final step in Redesign Team Training. Team and leaders learn how to troubleshoot redesign and sustain change.

The cost of the Clinic Redesign Team Training for a single team and service area is $23,800 including all travel expenses and training materials.

This cost includes team selection guidance, Learning Sessions, coaching, training materials, and travel expenses. All costs are incorporated into the pricing. Please call for multiple team pricing (505.995.1073).

Clinic Redesign Team Training participants have said:

• "The trainer was a dynamic speaker. I like that all this is for the patients and for the workers involved in the clinic system. Satisfaction is the goal here!"
• "It got everyone thinking outside the box—radical thinking."
• "The whole presentation was very informative. I am very excited about returning to work to try some of these ideas to improve our clinic. Thank you."
• "I GREATLY enjoyed this learning session in its entirety. The notion of actually 'doing' during this session was great. We didn't just sit there bored. We actually produced our redesign model! That was the best part for me."

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