Patient Visit Redesign is the process by which ambulatory clinics substantially reduce patient wait time, patient complaints, and clinical errors while increasing productivity.
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How the Coleman DPI Methodology Can Reduce ED Visits

There are reasons why patients choose to go to the ER for non-emergent care instead of to their PCP’s office. Understanding those reasons and using tested Coleman techniques to improve the patient experience at your clinic can make it an easy choice for patients to come to YOU for care instead of going to the ER.

About Coleman Associates

This site was created by Coleman Associates, the national leader in Patient Visit Redesign. Their innovative programs have helped over 1000 teams transform the patient experience and healthcare workplace.

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Coleman Associates
Melissa Stratman, CEO
Phone: 303.499.2058

Featured Articles

American Healthcare is in Crisis: Is Patient Centered Medical Home (PCMH) the Answer?

This is a must-read for thought-leaders in your organization. This article summarizes the root causes of the healthcare crisis in the U.S. and critically examines one of the proposed solutions to the problem: PCMH Recognition.

Outrageous Success

After her immersion in a Coleman Associates’ Dramatic Performance Improvement (DPI) project, a young nurse returns to her Nebraska CHC invigorated, inspired, and determined not to go back to business as usual.

In Focus

Building Primary Care Teams

Coleman Associates is featured in a recent article from the Journal of General Internal Medicine. Learn about San Francisco General Hospital’s journey towards improving healthcare by partnering with Coleman Associates in building their primary care teams. Read more>