Read more about Patient Visit Redesign

“In one week, after going through a Coleman Rapid DPI, we were right where we needed to be to prepare for PCMH certification”

– Marcus Greene, Risk Manager, Valley Healthcare System, Columbus, GA. On conference call from a NCQA conference 3 days after a Rapid DPI at his clinic.

This site was created by Coleman Associates, the national leader in Patient Visit Redesign. Their innovative programs have helped over 1000 teams transform the patient experience and healthcare workplace.

Read more about Coleman Associates and their services >



The Saga of the “Phone Nurse”

A nurse working the phones at a busy health center realizes that by answering her phone line “live,” she is able to serve her patients quicker and free up her time to see patients face-to-face in the clinic. Here is her story...
Read more >

 

Outrageous Success

After her immersion in a Coleman Associates’ Dramatic Performance Improvement (DPI) project, a young nurse returns to her Nebraska CHC invigorated, inspired, and determined not to go back to business as usual.
Read more >

 

Performance Dashboards

Dashboards are powerful tools that provide a snapshot of key data that communicates to everyone in the organization the success or failure of their efforts in meeting goals. They convert "boring data" into compelling, irresistible information.   Read more >

 

Setting Goals for Redesign in Seven Steps

Here are seven simple ways for health care managers to be more effective. Read more >

 

Five Dysfunctions of Teams

Teams are dysfunctional simply because they are made up of people, and people are imperfect. Learn how to cope with this common problem. Read more >

 

What is a Patient Centered Medical Home? Dive in
and find out!

By Roger Coleman

What’s a patient-centered medical (or health) home? Well, Google it and you get 1,600,000 hits within 0.13 second, but ask a primary care audience of smart people just trying to do the best they can for their patients and 95% of them will say: “Honestly – I’ve heard the phrase a lot, but I can’t tell you what it is.” Read on to learn about the Coleman Associates’ Patient Centered Health (Medical) Home Deep Dive – which is an all-day breathless immersion in not only bringing the concept to comprehensible life for all participants but exploring its potential as well.

Read more »