Read more about Patient Visit Redesign

Redesign Team Superglue. Say, What?

What's the "superglue" that holds a team together? Katherine Hickner explores the elements that cause a group of individuals to fuse into a team, and the satisfaction which is derived from working together and sharing a common vision. Read more >

This site was created by Coleman Associates, the national leader in Patient Visit Redesign. Their innovative programs have helped over 500 organizations transform the patient experience and healthcare workplace.

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      Meet a Real Management Team

Read how a real team of clinic managers uses a Coleman Associates' CompStat approach for high performance. Read more >

The McCarthy Hustle

This Austin PVRT team took the name of a 70's dance as their motto for reducing patient wait times and greatly improved patient—and staff—satisfaction. Read more >

Simplified Patient Scheduling (SPS)

By making it easier for patients to get appointments, SPS reduces no-show rates, increases productivity, enhances continuity, and improves patient satisfaction. Read more >


Aug 18 : Robot is Controlled by Rat Brain Cells
Aug 18 : Tough Times Cause Cuts in Dr's Visits
Aug 18 : Partnership to Use EHRs for Research
Aug 18 : States Aren't Paying for "Never" Events