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Foiling Resistance to Change Some people love change, and thrive in ever-changing environments. Health care is full of people who care about patients and enjoy their work—but hate change. Here's some sage advice for helping people overcome resistance to change. Read more > |
This site was created by Coleman Associates, the national leader in Patient Visit Redesign. Their innovative programs have helped over 500 organizations transform the patient experience and healthcare workplace. |
 On Urgency and Diligence Diligence (the relentless directed toward dramatic achievement) and urgency (a sense of importance and immediacy) are two traits that when coupled, become a powerful force for change. Read more >  Broken Windows
"Broken windows" are seemingly insignificant problems that, left unanswered, create the impression that no one cares and anything will be tolerated. Do we have broken windows in health care? You bet! Read more > Five Dysfunctions of Teams
Teams are dysfunctional simply because they are made up of people, and people are imperfect. Learn how to cope with these common and natural dysfunctions. Read more > |
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